Rocky Mount Energy Resources announced on May 20 that it is providing updated information about the electric and natural gas customers it serves both inside and outside city limits. The update comes in response to numerous requests for this data, with the latest figures reflecting active residential, commercial, and industrial accounts as of May 7.
The utility said that North Carolina law establishes defined service territories for electric utilities, specifying which providers may serve particular areas. In some cases, certain locations are designated as customer-choice areas. The company said its electric system operates within these legally defined boundaries. However, natural gas systems are not subject to the same territorial restrictions, allowing Rocky Mount Energy Resources to install facilities where there is a demonstrated need supported by a sound business model.
This difference enables the company to offer competitive pricing and greater flexibility for natural gas customers while maintaining safe and reliable service. “As a result, we are able to offer competitive pricing and greater flexibility for natural gas customers while continuing to provide safe and reliable service,” Rocky Mount Energy Resources said.
Operationally, the utility plans and staffs its teams to ensure rapid emergency response across every corner of its system. “Through strategic zoning of employee coverage areas, we are able to respond quickly to customer needs at all times, including after-hours events,” according to Rocky Mount Energy Resources. The company closely tracks response times and says it consistently exceeds industry standards for both utilities.
“We value the opportunity to serve every customer in our service territory, and our team remains committed to reliable, affordable energy and consistent response times throughout our coverage area,” Rocky Mount Energy Resources said.
